Payment Policy
Last Updated: 2025
This Payment Policy outlines the terms and conditions governing all payment transactions conducted through Fasih Holding's services. By using our services, you agree to comply with this policy.
Accepted Payment Methods
Fasih Holding accepts the following payment methods:
- Credit Cards: Visa, Mastercard, American Express
- Debit Cards: Visa Debit, Mastercard Debit
- Bank Transfers: Wire transfers and ACH transfers
- Digital Wallets: PayPal, Apple Pay, Google Pay (where available)
- Cryptocurrency: Bitcoin, Ethereum (for selected services)
Payment Processing
Security
All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We use industry-standard encryption to protect your financial information. We do not store your complete credit card details on our servers.
Processing Time
- Credit/Debit Cards: Processed immediately
- Bank Transfers: 1-3 business days
- Digital Wallets: Processed immediately
- Cryptocurrency: Confirmed within blockchain confirmation time
Payment Terms
Gold Trading
- Full payment required before order confirmation
- Prices are locked at the time of payment
- Additional fees may apply for premium services
Shipping Services
- Deposit required upon booking (typically 30-50%)
- Balance due before cargo release
- Payment terms negotiable for large contracts
Financial Markets
- Minimum deposit required to open trading account
- Margin requirements vary by instrument
- Withdrawal processing time: 1-5 business days
Currency
All transactions are processed in USD (United States Dollars) unless otherwise specified. For international transactions, currency conversion rates will be applied at the time of payment, and additional fees may apply.
Payment Verification
For security purposes, we may require additional verification for certain transactions:
- Large transactions may require identity verification
- First-time customers may need to verify payment method
- International transactions may require additional documentation
Failed Payments
If a payment fails, we will notify you immediately. Common reasons for payment failure include:
- Insufficient funds
- Incorrect card information
- Card expiration
- Bank restrictions
- Security checks
Please ensure your payment method is valid and has sufficient funds before attempting payment.
Refunds
Refunds are processed according to our Refund Policy. Approved refunds will be credited to the original payment method within 5-10 business days.
Payment Disputes
If you have any concerns about a payment transaction, please contact our customer support team immediately. We will investigate and resolve disputes in accordance with our policies and applicable regulations.
Fees
Some payment methods may incur additional fees:
- International credit card transactions: 2.5%
- Wire transfers: $25-50 depending on bank
- Cryptocurrency transactions: Network fees apply
- Currency conversion: Market rate + 1%
All fees will be clearly displayed before you complete your payment.
Recurring Payments
For services with recurring payments, you authorize us to charge your payment method automatically. You can cancel recurring payments at any time through your account settings or by contacting customer support.
Contact for Payment Issues
For any payment-related questions or issues, please contact us:
- Email: info@fasih.ae
- Phone: +971 56 882 3333
- Hours: Monday-Friday, 9 AM - 6 PM GST
Changes to Payment Policy
We reserve the right to modify this Payment Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy.