Privacy Policy
Last Updated: 2025
Fasih Holding ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely through third-party processors)
- Account credentials
- Communication preferences
- Information submitted through forms or customer support
Automatically Collected Information
When you use our services, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website addresses
- Cookies and similar tracking technologies
Third-Party Information
We may receive information from third parties, including:
- Payment processors
- Credit reporting agencies
- Business partners
- Public databases
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative information and updates
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent)
- Detect and prevent fraud and abuse
- Comply with legal obligations
- Enforce our terms and policies
- Personalize your experience
- Conduct analytics and research
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, such as:
- Payment processing
- Shipping and logistics
- Data analytics
- Customer support
- Marketing services
Legal Requirements
We may disclose information if required by law or in response to:
- Court orders or legal processes
- Government requests
- Regulatory investigations
- Protection of rights and safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent
We may share information with your explicit consent or at your direction.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic
- Provide personalized content
- Improve user experience
You can control cookies through your browser settings, though this may affect website functionality.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure payment processing (PCI-DSS compliant)
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Portability: Request transfer of your information
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, contact us at info@fasih.ae.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it immediately.
10. Marketing Communications
You may opt-out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us at info@fasih.ae
- Updating your account preferences
We may still send you important service-related communications even if you opt-out of marketing.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
12. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising your rights
13. European Privacy Rights
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7. Our legal basis for processing includes:
- Contract performance
- Legal obligations
- Legitimate interests
- Your consent
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@fasih.ae
- Phone: +971 56 882 3333
- Address: No.704, Twin Tower, Deira, Dubai, UAE