Terms and Conditions

Last Updated: 2025

These Terms and Conditions ("Terms") govern your use of Fasih Holding's website and services. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

2. Services Description

Fasih Holding provides:

• Gold trading and investment services
• Maritime and shipping services
• Financial markets trading and advisory services
• Related financial and logistics services

We reserve the right to modify, suspend, or discontinue any service at any time without notice.

3. Eligibility

To use our services, you must:

• Be at least 18 years old
• Have legal capacity to enter into contracts
• Provide accurate and complete information
• Comply with all applicable laws and regulations
• Not be prohibited from using our services by applicable law

4. Account Registration

Some services require account registration. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of unauthorized access

5. Use of Services

Permitted Use

You may use our services only for lawful purposes and in accordance with these Terms.

Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt unauthorized access to our systems
• Use services for fraudulent or illegal purposes
• Interfere with service operation
• Impersonate others or provide false information
• Resell or redistribute our services without authorization

6. Financial Services Terms

Investment Risks

All investments carry risk. Past performance does not guarantee future results. You acknowledge that:

• You understand the risks involved
• You may lose your investment
• We do not guarantee returns
• You should seek independent financial advice

Trading Terms

• Prices are subject to market conditions
• We reserve the right to refuse or cancel orders
• Margin requirements must be maintained
• Positions may be liquidated if margin requirements are not met

7. Shipping Services Terms

• Shipping times are estimates and not guaranteed
• We are not liable for delays beyond our control
• Customer is responsible for accurate shipping information
• Additional charges may apply for special handling
• Insurance is recommended for valuable cargo

8. Payment Terms

Payment terms are governed by our Payment Policy. You agree to:

• Pay all fees and charges when due
• Provide valid payment information
• Authorize us to charge your payment method
• Accept responsibility for payment failures

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Fasih Holding or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.

11. Limitation of Liability

To the maximum extent permitted by law:

• We provide services "as is" without warranties
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the service
• We are not liable for losses due to market conditions
• We are not liable for delays or failures beyond our control

12. Indemnification

You agree to indemnify and hold harmless Fasih Holding, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of others
• Your violation of applicable laws

13. Termination

We may terminate or suspend your access to our services at any time, with or without cause or notice, for any reason including violation of these Terms. Upon termination:

• Your right to use services immediately ceases
• We may delete your account and data
• Outstanding obligations remain in effect

14. Dispute Resolution

Governing Law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles.

Dispute Process

Any disputes arising from these Terms or our services shall be resolved through:

1. Good faith negotiation
2. Mediation if negotiation fails
3. Binding arbitration if mediation fails

15. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of services after changes constitutes acceptance of modified Terms. We recommend reviewing these Terms periodically.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Payment Policy, Return Policy, and Refund Policy, constitute the entire agreement between you and Fasih Holding regarding your use of our services.

18. Contact Information

For questions about these Terms, please contact us:

• Email: info@fasih.ae
• Phone: +971 56 882 3333
• Address: No.704, Twin Tower, Deira, Dubai, UAE